Covid-19 Update – 28th March – please read

Dear Member,

As you are aware new restrictions in relation to Covid-19 came into force on 27th March 2020. These actions are being taken to protect our whole community. We need to update you on how you can get in contact with us during this time. We will still be actively working to support you, however there are some changes.

  • All Co-Operative Housing Ireland Offices are closed until the current restrictions are lifted.
  • Our phones will be answered by staff.
  • If you need to contact us, please call 01 6403074, your local office or email [email protected]  and we will endeavour to be of assistance. Your Housing Officer is still available to you by phone.
  • Emergency repairs are the only repairs now being undertaken.

How can you help?

  • Keep to the restrictions advised by the government.
  • If you can, check on other co-operative members who may be cocooning, living alone or need help. Remember to keep your distance to keep everyone as safe as possible. If you cannot help, please draw the situation to the attention of other members or CHI staff who will assist you.
  • Only call with truly emergency repairs. A member of staff will call you to carry out a Covid-19 risk assessment before a contractor can be assigned to the repair.
  • Other repairs will be undertaken when the restrictions are eased.
  • Locate the stopcock in your home NOW so you can turn off the water in the case of a flood.
  • Call 999 or 112 in emergencies if there is a danger to life or property.
  • If you have lost your employment, contact your Housing Officer as soon as possible so your rent can be adjusted.

We have again included some other numbers that might be useful for you at this time. We thank you all for your co-operation during a time that is difficult for all of us. We wish you and your family well as we face this challenge together.

Kind regards,

The Management and Staff of Co-operative Housing Ireland

Please check our website regularly.  New information will be posted there in advance of letters being sent by post.




HSE 1850 24 1850

The dedicated helpline if you or someone you know may have symptoms of Coronavirus or been in contact with someone who has.

TRAVELWISE  01 6131733

The Department of Foreign Affairs helpline for people with travel related concerns about Coronavirus.

Department of Employment Affairs and Social Protection 01 2481398, 

1890 80 0024

Information in relation to COVID-19 Pandemic Unemployment Payment


Information in relation to COVID-19 Pandemic Unemployment Payment

ALONE 0818 222 024

Open 8am – 8pm for older persons who have concerns or are facing difficulties relating to Coronavirus

SENIORLINE 1800 80 45 91

SeniorLine is a confidential listening service for older people provided by trained older volunteers.

ASTHMA ADVICE 1800 445 464

Free call back service for people with Asthma or the parents/carers of young people with asthma.

COPD Advice 1800 832 146

Chronic obstructive pulmonary disease advice call back service. This is not to be used as an emergency service.

Askonefamily 01 6629212

Helpline for those parenting alone, sharing parenting and separating


If you are worried or finding it difficult to cope, this helpline is free and open day and night.

WOMEN’S AID 1800 778 888

24-hour support for women living with abusive partners. If you have concerns about your immediate safety, please call the Gardaí on 999.

MABS 0761 07 2000

Money and Budgeting advice open weekdays 9am – 8pm

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