We’re making it easier for you to submit your Annual Rent Review.

We’re excited to share that Co-operative Housing Ireland (CHI) is moving to a new digital annual rent review process using an online platform called Keyholder. This change makes the annual rent review easier and faster for everyone, with less paperwork and postage, making it more efficient overall.

New Online System - Annual Rent Review Information

To help with this new process, we will share a step by step video about how to do your rent review online will also email you about this in early January. Please make sure that your email address is up to date.

If you need advice or help with this new process or with other rent review related issues, please email us rentreview@cooperativehousing.ie

Frequently Asked Questions

Can you save your progress as you go through the rent assessment?

• No, you must complete the digital rent assessment in one sitting. You cannot save your progress as you go along. For this reason, it is very important that residents prepare and have all the supporting income evidence documents at hand before starting to complete the form.

How do I attach supporting documents for proof of income?

• Documents can be uploaded in PDF, PNG and JPEG formats. This means that you can take a photo (using your phone for example) of a document to submit. You can also take a ‘screenshot’ photo of evidence on your phone or laptop.

I’m having issues with the digital platform, and I can’t submit my assessment form, what do I do?

• If you are experiencing technical difficulties with the digital platform or you are not sure how to complete it, please contact the CHI Contact Centre on 01 6403074 . If you think it is a technical issue, it’s helpful to ‘screenshot’ images of the problem and email them to rentreview@cooperativehousing.ie

I’m in employment, what income evidence do I need to submit?

• Please upload either a copy of your end of year statement for 2024 this is preferable or 3 most recent payment slips from your employer as evidence of your income. When submitting your income details please only submit your Net Wage, it can be found on your end of year statement or your wage slip. You can calculate your Net Wage by deducting your 3 taxes: PAYE, PRSI and USC from your Gross Wage.

I receive Social Welfare, what income evidence do I need to submit?

• If your income is welfare support, please upload proof of your 2025 Welfare payments. i.e. the latest receipt from An Post, a letter from your CWO or a welfare statement. This can also be obtained from your www.mywelfare.ie account. You do not need to include the following payments in your welfare income: Winter Fuel Allowance, Living Alone Allowance, Child benefit, Domiciliary Allowance.
• If you receive Jobseekers Allowance and work part time (‘X’s and O’s) and receive a welfare payment into your bank account, you can provide your bank statement as proof of this income.

I have a dependant over the age of 18 in my household, what evidence do I need to submit for them?

• You must submit evidence to show whether they are in full time education, in employment, receiving social welfare or not in receipt of any income.
• If they are in full time education, submit a letter from their school or college outlining their enrolment/attendance. If they are in employment, submit their pay slips. If they are in receipt of welfare, you submit their post office receipts and if they are not in receipt of a payment you must provide a letter from Social Welfare outlining that.

I can't do the rent assessment online, where can I go

• Visit your local Library or citizens information centre for digital assistance.
• Contact CHI on 01 6403074
• Visit our website / facebook and watch the step by step video
  https://www.cooperativehousing.ie/members-area

You can also download these Frequently Asked Questions here

If you need advice or help with this new process or with other rent review related issues, please email us rentreview@cooperativehousing.ie

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